Customer Relationship Management
Customer Relationship Management Courses have lately gained immense importance because of global operations of large conglomerates and proliferation of e-commerce. Organizations with universal customer operations like internet operators, banking, travel agencies, airline companies, transporters, business to business (B to B), business to customer (B to C), public utility services, telecommunication companies have a systematic customer relationship set up
CRM courses are gaining importance with every year as more and more companies are setting up operations in multiple locations and most of them are providing services over internet or telephone. Companies with wider presence and prompt customer service are emerging as market leaders and attracting investments. Studies suggest companies with an organized and well-formed customer relationship management are the most respectable ones and attract the best human resources available.
Scope In India: CRM jobs in India exist primarily in banking, internet services, and e-commerce sectors. Companies having retail chain operations, and those in the utility sector also recruit CRM professional. Candidates qualified in customer relationship management are offered placements as CRM engineer, CRM functional consultant, CRM technical consultant, and CRM architects
Scope In Abroad: Outside India, jobs in Customer Relationship Management exist in capacities of CRM manager, CRM Project leaders, CRM consultants, CRM sales professional, and Solutions Architect.